Class Description

As a hospitality professional, creating a positive guest experience is the top priority. Guests who have a great experience are likely to become loyal customers who come back again and again. Loyal customers help businesses grow and prosper. At the end of this class, participants will understand the evolution of guest service, be able to define the components of a guest experience, describe the skills essential to creating a guest experience, and apply the skills necessary to creating a memorable guest experience.

Class Summary

    1. Tools for Building Guest Loyalty

    1. Knowledge Check

    1. CLIMB Training Survey

    1. Tools for Building Guest Loyalty Action Sheet

Lessons Include:

Technology and Guest Service; Components of the Guest Experience; Making it Memorable

  • Availability

    This class is available as a stand-alone 60-minute class, or as part of a Series. For teams, this class is available as part of the subscription.

  • What You Get

    Online class, with knowledge checks along the way. A downloadable Action Sheet (learning summary for future reference).

  • What You Earn

    If you take this as a stand-alone class: printable credential (CEU Record). If you take this as part of a Series, when you complete the entire Series, you earn: printable credential (Record of Accomplishment), digital badge.