Hospitality is a labor intensive industry, making effective communication a fundamental skill. This Series brings together diverse classes that highlight business writing, communication with different audiences, and how to communicate persuasively.


There are a number of practical topics that no one ever teaches us. CLIMB classes highlight these necessary skills, such as the proper way to write both formally and informally, how to communicate with employees in a way to get them to buy in, how to deal with difficult conversations, how to sell, and how to present.

Course curriculum

    1. Business Writing Essentials

    2. Communicating for Employee Engagement

    3. Resolving Conflict: Conquering Difficult Conversations

    4. Effective Presentations: How to Deliver with Impact

    5. Tools of Professional Selling

    1. Knowledge Check

    1. CLIMB Training Survey

    1. Business Writing Essentials ACTION SHEET

    2. Communicating for Employee Engagement ACTION SHEET

    3. Resolving Conflict Crushing Difficult Conversations ACTION SHEET

    4. Effective Presentations: How to Deliver with Impact ACTION SHEET

    5. Tools of Professional Selling ACTION SHEET

About this course

  • $149.00
  • 12 lessons