Series Description

Hospitality is a labor intensive industry, making effective communication a fundamental skill. This Series brings together diverse classes that highlight business writing, communication with different audiences, and how to communicate persuasively. There are a number of practical topics that no one ever teaches us. CLIMB classes highlight these necessary skills, such as the proper way to write both formally and informally, how to communicate with employees in a way to get them to buy in, how to deal with difficult conversations, how to sell, and how to present.

Series Summary

    1. Business Writing Essentials

    2. Communicating for Employee Engagement

    3. Resolving Conflict: Conquering Difficult Conversations

    4. Effective Presentations: How to Deliver with Impact

    5. Tools of Professional Selling

    1. Knowledge Check

    1. CLIMB Training Survey

    1. Business Writing Essentials ACTION SHEET

    2. Communicating for Employee Engagement ACTION SHEET

    3. Resolving Conflict Crushing Difficult Conversations ACTION SHEET

    4. Effective Presentations: How to Deliver with Impact ACTION SHEET

    5. Tools of Professional Selling ACTION SHEET

About this course

Classes Included:

A003: Business Writing Essentials; S001: Communicate Effectively with Employees; S008: Resovling Conflict: Conquering Difficult Conversations; M002: Effective Presentations: How to Deliver with Impact; M009: Tools of Professional Selling

  • Availability

    This Series is available as a 5-hour block of classes or individually as a stand-alone, 60-minute classes. For teams, this series is available as part of the All-Access Subscription.

  • What You Get

    Online Series, with knowledge checks along the way. Downloadable Action Sheets (learning summaries for future reference).

  • What You Earn

    When you complete the entire Series, you earn: printable credential (Record of Accomplishment), digital badge. If you take this as a stand-alone class: printable credential (CEU Record).