Associates are the core of hospitality operations. Despite the important functions they perform, training options are often limited. With training, associates can improve their productivity, make better decisions, with confidence.


There are a number of practical topics that are rarely taught. CLIMB classes highlight those necessary skills to succeed, such as practical math, etiquette, service, and protecting themselves and guests.

Course curriculum

    1. Practical Math for Hospitality

    2. Tools for Building Guest Loyalty

    3. Business Writing Essentials

    4. Hospitality Etiquette Basics

    5. Recognizing Harassment

    6. Make it Right: Win Back the Guest

    7. Protecting Yourself in the Workplace

    8. Suspicious Activity: What is Next?

    9. The Language of Hospitality

    10. Upsell: Enhance the Experience

    1. Knowledge Check

    1. CLIMB Training Survey

    1. Practical Math for Hospitality ACTION SHEET

    2. Tools for Building Guest Loyalty ACTION SHEET

    3. Business Writing Essentials ACTION SHEET

    4. Hospitality Etiquette Basics ACTION SHEET

    5. Recognizing Harassment ACTION SHEET

    6. Make It Right Win Back the Guest ACTION SHEET

    7. Protecting Yourself in the Workplace ACTION SHEET

    8. Suspicious Activity What Next ACTION SHEET

    9. The Language of Hospitality ACTION SHEET

    10. Upsell: Enhance the Experience ACTION SHEET

About this course

  • $149.99
  • 22 lessons