Training for managers are often theoretical with an emphasis on principles. Hospitality professionals are short on time and attention span because they are pulled in so many directions. CLIMB training classes are efficient and focus on examples that boost retention.


There are a number of practical topics that are rarely taught. Learning these skills can improve performance and productivity, helping build confidence and competence. CLIMB classes highlight many of these necessary skills, such as how to coach under performers and mentor high performers, be more productive, present effectively, interview candidates, build emotional intelligence, and more.

Course curriculum

    1. Coaching Underperformers

    2. Effective Presentations: How to Deliver with Impact

    3. Implication of Hospitality Law

    4. Interviewing for Hospitality

    5. Leading with Emotional Intelligence

    6. Managing for Success in a Union Workforce

    7. Mastering your Productivity

    8. Mentoring High Performers & High Potentials

    9. Tools of Professional Selling

    10. Identifying and Bridging Learning Gaps

    1. Knowledge Check

    1. CLIMB Training Survey

    1. Coaching Under Performers ACTION SHEET

    2. Effective Presentations: How to Deliver with Impact ACTION SHEET

    3. Implications of Hospitality Law ACTION SHEET

    4. Interviewing for Hospitality ACTION SHEET

    5. Leading with Emotional Intelligence ACTION SHEET

    6. Managing for Success in a Union Workforce ACTION SHEET

    7. Mastering Your Productivity ACTION SHEET

    8. Mentoring High Performers & High Potentials ACTION SHEET

    9. Tools of Professional Selling ACTION SHEET

    10. Identifying and Bridging Learning Gaps ACTION SHEET

About this course

  • $149.99
  • 22 lessons