Supervisors often earn their positions by performing well and climbing up the career ladder. There will be gaps in their learning that when filled, can improve their performance, build competence and confidence.


There are a number of practical topics that are rarely taught. CLIMB classes highlight those necessary skills to succeed, such as communication, effective meetings, making the jump to a team leader, service, diversity, ethics, understanding financials, and safety.

Course curriculum

    1. Communicating for Employee Engagement

    2. Fast Meetings, Quick Results

    3. Making the Jump to Team Leader

    4. Understanding Profit & Loss

    5. Maximizing Your Daily Meeting

    6. Meaningful Guest Interactions

    7. Practical Ethics in Hospitality

    8. Resolving Conflict: Conquering Difficult Conversations

    9. Supervising a Safe Working Environment

    10. The Inclusion Solution: Diversity in the Workplace

    1. Knowledge Check

    1. CLIMB Training Survey

    1. Communicating for Employee Engagement ACTION SHEET

    2. Fast Meetings Quick Results ACTION SHEET

    3. Making the Jump to Team Leader ACTION SHEET

    4. Understanding Profit and Loss ACTION SHEET

    5. Maximizing Your Daily Meeting ACTION SHEET

    6. Meaningful Guest Interactions ACTION SHEET

    7. Practical Ethics in Hospitality ACTION SHEET

    8. Resolving Conflict Crushing Difficult Conversations ACTION SHEET

    9. Supervising a Safe Working Environment ACTION SHEET

    10. The Inclusion Solution: Diversity in the Workplace ACTION SHEET

About this course

  • $199.00
  • 22 lessons