Class Description

The concept of selling “service” refers to giving the customer the experience he or she wants and expects. There are specific skills that can affect how successful one can convincingly sell and how one can connect with guests. This class will define the five challenges of selling service, identify the six must have sales skills of a good hospitality team member, and show how to apply sales skills to selling an experience.

Class Summary

    1. Tools of Professional Selling

    1. Knowledge Check

    1. CLIMB Training Survey

    1. Tools of Professional Selling ACTION SHEET

Lessons Included:

Selling Service as Your Product; Sharpening Your Selling Skills; Managing the Sales Experience

  • Availability

    This class is available as a stand-alone 60-minute class, or as part of a Series. For teams, this class is available as part of the subscription.

  • What You Get

    Online class, with knowledge checks along the way. A downloadable Action Sheet (learning summary for future reference).

  • What You Earn

    If you take this as a stand-alone class: printable credential (CEU Record) If you take this as part of a Series, when you complete the entire Series, you earn: printable credential (Record of Accomplishment), digital badge.