Hospitality is all about people. Working with people and managing people. Managing people requires finesse and specific skills.


There are a number of practical topics that no one ever teaches us. CLIMB classes highlight these necessary skills, such as being inclusive, coaching under performers and mentoring high performers, developing emotional intelligence, and how to conduct effective meetings.

Course curriculum

    1. Fast Meetings, Quick Results

    2. The Inclusion Solution: Diversity in the Workplace

    3. Coaching Underperformers

    4. Leading with Emotional Intelligence

    5. Mentoring High Performers & High Potentials

    1. Knowledge Check

    1. CLIMB Training Survey

    1. Fast Meetings Quick Results ACTION SHEET

    2. The Inclusion Solution: Diversity in the Workplace ACTION SHEET

    3. Coaching Under Performers ACTION SHEET

    4. Leading with Emotional Intelligence ACTION SHEET

    5. Mentoring High Performers & High Potentials ACTION SHEET

About this course

  • $149.00
  • 12 lessons