Series Description

Hospitality is all about people. Working with people and managing people. Managing people requires finesse and specific skills. There are a number of practical topics that no one ever teaches us. CLIMB classes highlight these necessary skills, such as being inclusive, coaching under performers and mentoring high performers, developing emotional intelligence, and how to conduct effective meetings.

Series Summary

    1. Fast Meetings, Quick Results

    2. The Inclusion Solution: Diversity in the Workplace

    3. Coaching Underperformers

    4. Leading with Emotional Intelligence

    5. Mentoring High Performers & High Potentials

    1. Knowledge Check

    1. CLIMB Training Survey

    1. Fast Meetings Quick Results ACTION SHEET

    2. The Inclusion Solution: Diversity in the Workplace ACTION SHEET

    3. Coaching Under Performers ACTION SHEET

    4. Leading with Emotional Intelligence ACTION SHEET

    5. Mentoring High Performers & High Potentials ACTION SHEET

Classes Included:

S002: Fast Meetings, Quick Results; S010: The Inclusion Solution: Diversity in the Workforce; M001: Coaching Underperformers; M005: Leading with Emotional Intelligence; M008: Mentoring High Performers and High Potentials

  • Availability

    This Series is available as a 5-hour block of classes or individually as a stand-alone, 60-minute classes. For teams, this series is available as part of the All-Access Subscription.

  • What You Get

    Online Series, with knowledge checks along the way. Downloadable Action Sheets (learning summaries for future reference).

  • What You Earn

    When you complete the entire Series, you earn: printable credential (Record of Accomplishment), digital badge. If you take this as a stand-alone class: printable credential (CEU Record).