Class Description

When an associate presents themselves to their guests, they are representing the brand for which they work. It is best to put their best efforts forward and make each interaction as memorable or impressionable as possible, remembering that they can make guests FEEL like they belong.

Class Summary

    1. Meaningful Guest Interactions

    1. Knowledge Check

    1. CLIMB Training Survey

    1. Meaningful Guest Interactions ACTION SHEET

Lessons Included:

Meaningful Guest Interactions; Delivery and Follow Through; Awareness and Authenticity; Empathy, Sympathy, and Compassion; Guest Service vs. Guest Experience

  • Availability

    This class is available as a stand-alone 60-minute class, or as part of a Series. For teams, this class is available as part of the subscription.

  • What You Get

    Online class, with knowledge checks along the way. A downloadable Action Sheet (learning summary for future reference).

  • What You Earn

    If you take this as a stand-alone class: printable credential (CEU Record) If you take this as part of a Series, when you complete the entire Series, you earn: printable credential (Record of Accomplishment), digital badge.