Class Description

Working members of the hospitality industry interact with all types of customers as part of their jobs. The industry is about providing a great product and excellent service to anyone at properties. It is also about creating winning teams and departments who are motivated by their successes. In this class, participants will examine the variety of people they work with, the benefits of working in a diverse team and ways to make interactions more inclusive

Class Summary

    1. The Inclusion Solution: Diversity in the Workplace

    1. Knowledge Check

    1. CLIMB Training Survey

    1. The Inclusion Solution: Diversity in the Workplace ACTION SHEET

Lessons Included:

What is Diversity?; The Benefits of Diversity; Creating Solutions for Inclusion

  • Availability

    This class is available as a stand-alone 60-minute class, or as part of a Series. For teams, this class is available as part of the subscription.

  • What You Get

    Online class, with knowledge checks along the way. A downloadable Action Sheet (learning summary for future reference).

  • What You Earn

    If you take this as a stand-alone class: printable credential (CEU Record) If you take this as part of a Series, when you complete the entire Series, you earn: printable credential (Record of Accomplishment), digital badge.