Class Description

This class will teach participants the skills needed to operate and execute an upsell program. It will also discuss many examples from different sectors of hospitality together with a suggestion of verbiage to use.

Class Summary

    1. Upsell: Enhance the Experience

    1. Knowledge Check

    1. CLIMB Training Survey

    1. Upsell: Enhance the Experience ACTION SHEET

Lessons Included:

Upselling Principles; Upselling Techniques; Upselling Verbiage

  • Availability

    This class is available as a stand-alone 60-minute class, or as part of a Series. For teams, this class is available as part of the subscription.

  • What You Get

    Online class, with knowledge checks along the way. A downloadable Action Sheet (learning summary for future reference).

  • What You Earn

    If you take this as a stand-alone class: printable credential (CEU Record) If you take this as part of a Series, when you complete the entire Series, you earn: printable credential (Record of Accomplishment), digital badge.