What is CLIMB®?
CLIMB® is a library of hospitality classes, all of which are one-hour in length, and delivered in an interactive, online platform. CLIMB® training classes are comprised of selected topics that are essential to the success of a hospitality professional.
CLIMB® Training is self-paced, low cost, and accredited; each class grants CEUs; and all classes are developed by hospitality professionals for hospitality professionals.
Training classes are available for associate, supervisory and managerial levels.
How is CLIMB® different?
CLIMB® can be purchased by individuals, managers for their department and HR professionals for organizational deployment.
Classes are low cost and may be purchased in small increments to fill specific learning gaps for hospitality professionals.
Online CLIMB® classes can be taken on computers, laptops, tablets, and even cell-phones. Participants can start, exit, and then pick up where they left off according to their schedules.
Upon completion, all participants may download a summary action sheet with quick tips and techniques from classes that allow for immediate application of knowledge, skills, and abilities (KSAs) learned. Participants may also print out evidence of completion automatically.
Who developed CLIMB®?
CLIMB® is a service offered by The International School of Hospitality (TISOH). Located in Las Vegas, TISOH is a 15-year old accredited, hospitality continuing education school developed and staffed entirely by hospitality professionals. Check out the school at www.tisoh.edu
How is CLIMB® training delivered?
Climb does not waste a participant’s time. Condensed to one-hour in length, the subject matter is delivered via a mixture of mediums including videos, storytelling, and guided examples for enhanced interaction. There are brief knowledge checks in every section to ensure comprehension.
Is there an in-class version of CLIMB®?
All Climb classes can be offered in-person as well as online. Although not regularly scheduled at this time, they will be in the future. In the meantime, if you would like a live, in-person session, contact us and we will see if we have a facilitator in your area. [email protected]
What if I have questions?
You can ask follow-up questions regarding the content during your term of enrollment to the email below. All questions will be answered within 48 hours (Monday to Friday).
Why should I take a CLIMB® class or series?
You should take a CLIMB® class to improve your performance and productivity at work. CLIMB® fills in knowledge gaps and makes you better at what you do.
CLIMB® does not take a large time commitment, nor does it require a large financial commitment.
What do I get when I finish? Anything I can hang on my wall?
Yes! If you take a training class, you can print out a CEU Record automatically when you complete a training class. It is customized with your name and the title of the class taken. Make a copy for your files and share it with your superiors and HR professionals, so that they have a record of your training.
If you take a series, you can print out a Record of Accomplishment automatically when you complete all requirements. This record is customized with your name and the series title. Make a copy for your files and share it with your superiors and HR professionals so that they have a record of your training. The Record of Accomplishment is an impressive document suitable for proudly hanging in your office or home.
Learning is yours. No one can take it away from you. Your training will help make you more effective in the short and long term.
What is a class?
A class is a single topic, one-hour long, online class. Upon completion, you may download an Action Sheet with a topical summary and application tips. You will also receive a CEU Record to print out when you complete.
What is a Series?
There are two types of series; Essential Series and Core Series. Essential series included:
Communication Series
Guest Service Series
Essential Management Series
People Management Series
These consist of 5 classes each. Each of the 5 classes are carefully selected in the area of concentration to fill in learning gaps.
Upon completion of each class within the series, you may download an Action Sheet with a topical summary and application tips. You will also receive an impressive Record of Accomplishment to print out when all series requirements are met.
Core series include:
Core Series: Associate Level
Core Series: Supervisor Level
Core Series: Manager Level
These consist of 10 classes each. The 10 classes collectively comprise learning topics that are essential to enhancing performance and productivity in the workplace.
Upon completion of each class within the series, you may download an Action Sheet with a topical summary and application tips. You will also receive an impressive Record of Accomplishment to print out when all Core Series requirements are met.
How many classes or series can I take?
There is no limit. CLIMB® is meant to help you grow and help you learn as your career progresses. You can take a class or a series, and as your responsibilities or learning interest grows, enroll in additional classes, series, and levels.
There is no prerequisite for enrolling in any class or series.
I have taken 10 classes separately and I now realize that I have met the requirements for a series. Can I request for a Record of Accomplishment?
Yes, you can. Email [email protected]
How long is my class access?
Once a class is started (logged in and first lesson accessed), class access expires in one month.
Once a Series is started (logged in and first lesson accessed), program access expires in three months.
What is a CEU?
The Continuing Education Unit (CEU) is commonly recognized as a standard unit of measure for continuing education and training, particularly as it applies to the personal and professional development of adult learners in a formalized, educational setting.
TISOH is an accredited member of the Accrediting Council for Continuing Education and Training (ACCET), a national institutional accrediting agency recognized by the U. S. Department of Education, TISOH is listed in the American Council on Education’s Accredited Institutions of Postsecondary Education (AIPE) and the Council on Higher Education Accreditation’s (CHEA) website, which are widely used by government agencies, military services, corporations, and professional organizations for identifying credible education and training organizations relative to accepting CEU credits and establishing pricing reimbursement policies.
CEU’s from the CLIMB® program are therefore recognized and transferable.
Do I earn CEUs for taking CLIMB® classes and series?
Yes! You earn 0.1 CEU for each class. You earn 0.5 CEU for a series and 1.0 CEU for a Core Series.
How can I prove I earned CEUs from CLIMB®?
You will be able to print out either a personalized CEU Record or a personalized Record of Accomplishment when you complete.
TISOH keeps a permanent record for each participant. You may request a transcript from TISOH at any time that details your CEUs earned. There is a $5 fee for transcripts. To request a transcript, email [email protected]
Are there any prerequisites for taking a CLIMB® class or series?
There are none. CLIMB® is designed to help everyone become better at their jobs.
CLIMB® has numerous classes that different levels that are appropriate for associates, supervisors, and managers, though anyone can take any of the classes.
Can I take CLIMB® just for me?
Yes! Please enroll directly on the CLIMB® website. Once enrollment is completed, you will be directed to set up your account and access the class immediately.
Can I buy CLIMB® for my team or organization?
Yes! Purchasing seats for your team or your entire organization is easy, too. Click on Teams on the navigation pane at the top of the screen for multiseat purchases. Bulk discounts are available.
Once you complete your purchase for the Team, you will be automatically registered as a Group Administrator and will be able assign enrollees as you see fit. Seat usage and status of your enrolled team members is always available through your account.
Assigning training to your team members is simple:
- Get in touch with CLIMB® team members at [email protected] to collaborate on a custom solution.
Do you offer single sign on (SSO) or external LMS access?
CLIMB® can do both. Please contact us for such requests at info@hospitalityclimb.com
Do you offer refunds?
There are no cancellations or refunds granted for single training classes or series once purchased.
Is the refund policy different for multiseat purchases?
For multiseat purchases, a pro-rated refund of unused seats is only available within the first week after purchase.
If a refund is owed, the refund will be issued to the person or entity who fully paid the registration or other fees.
Refunds will be processed within 15 calendar days after:
(a) the date of cancellation by a participant or entity; and
(b) the date of termination by the institution of the enrollment of You, any User, or Program participant.
Where can I find more details?
You can download the Program Catalog here.